Reference

Understand the Rules Before You Play

These legal terms set out what you can expect from spb77 and what we expect from you. Availability of the platform depends on local law and is accessible only where eligible regions permit — if you're in Indonesia and using DANA, OVO, or GoPay…

Account eligibility by regionDANA, OVO, GoPay transaction scopeData handling policyDispute resolution processTerms update notification
spb77 Understand the Rules Before You Play
DATA AND SECURITY

How We Handle Your Account Information

Your account data, payment details and session history are held under a clear retention and security policy. We use SSL encryption across all account and wallet interactions — including when you link DANA, OVO, or GoPay to your profile. We do not sell personal data to third parties. Data is retained only as long as necessary to maintain your account, process transactions and comply with dispute resolution obligations. You can request a summary of data we hold on your account at any time through the support team.

SSL Encryption

Every account session, wallet link and transaction confirmation runs through SSL-encrypted connections — covering DANA, OVO and GoPay payment flows without exception.

Data Retention Policy

We keep your data only as long as your account is active or a legal obligation exists. Inactive accounts are flagged for review under our standard retention schedule.

Cookie Handling

We use session cookies to maintain your login and preferences. No third-party advertising cookies are placed without your explicit acknowledgment on first access.

Request Account Changes

To update personal details, remove stored wallet references or request account closure, contact support via live chat or email with your registered account ID.

REACH OUR TEAM

Contact Us on Legal or Account Matters

If you have a question about these terms, need to dispute a transaction, or want to understand how a specific policy applies to your account, our support team handles those requests directly. We focus on clear, prompt responses — not automated holding messages. Players in Bekasi and across Indonesia can reach us through the channels below.

Live Chat Open a chat session directly from your account dashboard. Our team handles legal queries, account disputes and policy questions through the same channel.
Email Support Send detailed legal or account-related requests to our support email. We respond with reference numbers so you can track your case from submission to resolution.
Account Help Centre The Help Centre inside your account covers wallet verification steps, account access issues and policy clarifications — useful before escalating to a live agent.

Answers to What You Actually Want to Know

These are the questions we see most often when it comes to legal terms, account rights and policy details. Each answer is based on how the platform actually works — not a copy of standard boilerplate.

Yes. When you fund your account through GoPay, OVO or DANA, the transaction falls under our full terms of service — including wallet verification, dispute rights and withdrawal conditions.

We notify you via your registered contact details before changes take effect. Continuing to use the platform after that date means you accept the updated terms.

Yes. Contact our support team by email or live chat with your account ID. We'll compile and return a summary of the personal and transaction data linked to your profile.

Access depends on local law and eligible regions. It is your responsibility to confirm that using the platform is permitted under the laws where you are located before registering.

Open a case via live chat or email support. Include your transaction reference and wallet details. Our team reviews disputes against the payment record and responds with a formal outcome.

Accounts may be suspended for verified fraud, identity mismatches, breach of eligibility conditions or repeated policy violations. We notify you in writing and explain the specific grounds.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.