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How spb77 Handles Your Personal Information

Your privacy is not an afterthought here. This policy explains exactly what data spb77 collects when you open an account, make a deposit through DANA, OVO, or GoPay, and use our lobby — and it tells you how to access, correct or remove that…

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spb77 How spb77 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct, or delete any personal data we hold, our support team handles privacy requests directly. Reach out through live chat, email, or our account messaging system — whichever works for you. We aim to acknowledge every data request and respond with a clear outcome, not just an automated reply.

Team online

Live Chat

Open the chat widget inside your account dashboard. Privacy requests raised here are tagged separately and handled by our data team, not the general queue.

Email Support

Send your data access or deletion request to our support email. Include your registered account name and the wallet method you use — DANA, OVO, or GoPay — so we can locate your records quickly.

Account Messaging

Log in and use the in-account message form to submit a privacy query. Responses appear inside your account inbox so the conversation stays attached to your verified profile.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

spb77 applies data handling practices across four areas: how we store your information, how cookies work on our site, how we secure your account, and how long we keep your records. Each area has a clear process — not a vague commitment.

Data Storage

Your account details and wallet transaction records — including DANA, OVO and GoPay references — are stored on encrypted servers. Access is restricted to staff with a verified operational need.

Cookies and Device Tracking

We use session cookies to keep you logged in and analytics cookies to measure lobby performance. You can manage cookie preferences through your browser settings at any time without losing your account data.

Account Security

Login attempts trigger OTP verification sent to your registered contact. Unusual session activity — such as a new device or IP — prompts an additional identity check before access is restored.

Retention and Removal

We hold data for the period required by applicable rules in eligible regions. When that period ends, records are deleted or anonymised. You can request early removal of non-essential data through support.

Common Questions About Your Privacy on spb77

These are the questions we hear most often from account holders in Indonesia about how their data is handled, what rights they have, and how to act on those rights quickly.

We collect your name, email, date of birth, and the payment method you register — DANA, OVO, or GoPay. Device and session data is also logged to secure your account from unauthorised access.

We share only what payment processors need to complete DANA, OVO, or GoPay transactions. We do not sell or pass your personal data to advertisers or unrelated third parties.

Contact our support team via live chat or email with your registered account details. We will compile and send you a summary of the data we hold tied to your profile and wallet history.

Yes. Submit a deletion request through the account messaging system or email. We will remove non-essential data promptly; some records are retained only as long as local applicable rules require.

Session cookies keep your login active; analytics cookies measure lobby load times and device performance. You can block or clear cookies through your browser settings without affecting your account data.

After account closure, transaction and identity records are retained for the period required by applicable rules in eligible regions, then permanently deleted or anonymised. You can ask support for a timeline specific to your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.